Please be advised that the Stawell Relief Centre is now open at Grampians Community Health, 22 Patrick Street, Stawell. Access is via the back entrance and follow the signs. Our team is available to help those needing a variety of support services, including medical. Please speak with one of our staff upon arrival for further information.
Please be advised that our Customer Service offices will be closed for the festive period from 12pm on Tuesday, December 24 reopening again as usual on Thursday, January 2 from 8.30am. If you need urgent assistance during this time, please call (03) 5358 8700. For more information on other service closures and contact information, please visit the below web page.
View Holiday Closure Information
To pay your rates now you will need your BPAY Reference Number as shown on your latest rate notice.
Pay Your Rates Now
Rates are payable by four quarterly instalments.
Reminder notices are issued prior to the respective due date of each instalment.
Current due dates of the instalments are:
Instalments not paid by the due date may incur interest at 10.0% per annum.
If you would prefer the convenience of having your rate notices delivered electronically, the council has two options for providing this service.
EzyBill is a secure and easy way to receive your rate notice direct to your email. The email will contain the notice and a link to enable you to pay.
Log on or Register for EzyBill >
See our FAQ page for EzyBill for further information.
If you are already registered with your bank for BPAY you simply need to log onto your online banking site and register to receive Northern Grampians Shire Council rates accounts at the 'BPAY View' or 'View Bills' section. Once a registration is completed, you will receive an email notification when all future rate notices are delivered to your online banking mailbox.
Once registered for either EzyBill or BPAY View, all future rate notices will then be delivered to you electronically rather than by mail.
Instalment payments can be made by direct debit. Application forms must be lodged at least 14 days prior to the due date of the next instalment.
Direct debit payments may also be made fortnightly or monthly. Before making a direct debit application for fortnightly or monthly payments, please contact the rating department for confirmation of the appropriate payment amount and the dates that these payments will be deducted.
Direct Debit application form >>
Northern Grampians Shire Council provides other methods for payment of rates and charges.
You can make your rates payments via your banks BPAY service using the BPAY details on your rates notice. If you are unsure on how to use this service, please contact your bank.
Make cheques payable to Northern Grampians Shire Council. Send to Northern Grampians Shire Council, PO Box 580, Stawell VIC 3380
Visit our customer support office in St Arnaud or Stawell. We accept credit cards and have EFTPOS facilities.
In person or via BPAY, phone 13 18 16 or at www.postbillpay.com.au
Click here to see about council rates application for financial hardship
If you would like further information, please contact our Rates Team by phone or email as per below.
Phone: 03 5358 8710
Email: rates@ngshire.vic.gov.au
NGSHIRE is the merchant name that will appear on your statement following payment. If you believe that a payment may have been made in error, please contact us as soon as possible.
Refunds will be provided where a payment has been made in error. This includes accounts that have been overpaid. All refunds will be released at our discretion. No other refunds are payable.
For any enquiries regarding payments or refunds, please email or phone our rating department directly.
NGSHIRE is updating the BPAY® Biller Code for rate payments. Here is what you need to know if you use BPAY to make rate payments to NGSHIRE:
BPAY-Flyer-3.pdf(PDF, 3MB)