Contact us

All correspondence should be addressed to the Chief Executive Officer.

Postal Address: PO Box 580, Stawell, VIC, Australia, 3380

Email: ngshire@ngshire.vic.gov.au

Visit one of our customer service centres 

Stawell Customer Service

59-69 Main Street, Stawell, Australia (headquarters) View Map
Hours: 8.30am to 4.45pm Monday to Friday (public holidays excluded)

St Arnaud Customer Service 

Town Hall, 40 Napier Street, St Arnaud, Australia View Map
Hours: 9am to 4.30pm Monday to Friday (public holidays excluded)

Or call

Ph: 03 5358 8700

After hours

Ph: 03 5358 8700

This number is to be used after hours for emergency response only. 

If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):

• TTY users can phone 133677 then ask for 03 5358 8700
• Speak and Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5358 8700
• Internet relay users can connect to NRS on https://internet-relay.nrscall.gov.au

Download Snap Send Solve from the App Store or Google Play, or online at www.snapsendsolve.com to your mobile device to report local issues you come across within the shire.  These issues range from fallen trees, potholes and dumped rubbish to cracked pavements, graffiti and more and you just have to take a photo and input any notes before sending directly to council for it to be actioned within our systems.  Snap Send Solve automatically recognises where you are situated so you do not need to know how or where to report incidents on the spot. There is no automatic acknowledgement capability with this program; if you want a response please add that detail into the comments section of your report.

All media enquiries can be directed to the following contacts in our Media and Communications team.

Steff Cairns, Coordinator Communications, stephanie.cairns@ngshire.vic.gov.au

Sarah Matthews, Senior Media & Communications Officer, sarah.matthews@ngshire.vic.gov.au