Contact us

Enquiries

Council is available to assist you with your enquiries.

Please contact us if you:

  • have an enquiry
  • need to make a request for a service
  • would like to give us feedback or a compliment
  • want to understand more about our customer engagement standards(PDF, 200KB)
  • want to know about payment options
  • make a complaint about a service you have received
  • make a complaint about our handling of your personal information (privacy).

Complaints

Council welcomes feedback if you are not entirely happy with the service you have received from council or if you wish to make a complaint.

What is the complaint process?

Complaints-image-4.jpg    

View our Complaint Resolution Process to find out more.

 

 

All correspondence should be addressed to the Chief Executive Officer.

Postal Address: PO Box 580, Stawell, VIC, Australia, 3380

Email: ngshire@ngshire.vic.gov.au

Visit one of our customer service centres 

Stawell Customer Service

59-69 Main Street, Stawell, Australia (headquarters) View Map
Hours: 8.30am to 4.45pm Monday to Friday (public holidays excluded)

St Arnaud Customer Service 

Town Hall, 40 Napier Street, St Arnaud, Australia View Map
Hours: 9am to 4.30pm Monday to Friday (public holidays excluded)

Or call

Ph: 03 5358 8700

After hours

Ph: 03 5358 8700

This number is to be used after hours for emergency response only. 

If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):

  • TTY users can phone 133677 then ask for 03 5358 8700
  • Speak and Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5358 8700
  • Internet relay users can connect to NRS on https://internet-relay.nrscall.gov.au

 

 

Karen Hyslop

 Councillor

  • Telephone03 5358 8700
  • Alternate Phone0484 269 942
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Karen Hyslop was elected on 11 November 2022 and represents the Central Ward of our shire.

Justine Hide

 Councillor

  • Telephone03 5358 8700
  • Alternate Phone0414 336 774
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Justine Hide was elected on 13 November 2024 and represents the Grampians Ward of our shire.

Jack Blake

 Councillor

  • Telephone03 5358 8700
  • Alternate Phone0487 555 476
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Jack Blake was elected on 13 November 2024 and represents the Grampians Ward of our shire.

Murray Emerson

 Councillor

  • Telephone03 5358 8700
  • Alternate Phone0459 027 575
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Murray Emerson has served Northern Grampians Shire Council since October 2012, and represents the Stawell Ward of our shire.

Jenny Greenberger

 Councillor

  • Telephone03 5358 8700
  • Alternate Phone0408 571 375
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Jenny Greenberger was elected on 13 November 2024 and represents the Central Ward of our shire.

Karen Probst

 Councillor

  • Telephone03 5358 8700
  • Alternate Phone0468 773 478
  • Email councillor@ngshire.vic.gov.au
  • ProfileCouncillor Karen Probst was elected on 13 November 2024 and represents the Kara Kara Ward of our shire.

Download Snap Send Solve from the App Store or Google Play, or online at www.snapsendsolve.com to your mobile device to report local issues you come across within the shire.  These issues range from fallen trees, potholes and dumped rubbish to cracked pavements, graffiti and more and you just have to take a photo and input any notes before sending directly to council for it to be actioned within our systems.  Snap Send Solve automatically recognises where you are situated so you do not need to know how or where to report incidents on the spot. There is no automatic acknowledgement capability with this program; if you want a response please add that detail into the comments section of your report.

 SnpaSendSolve Banner - Playground.png

 

 

 

Related Information

Back to top