Council collects and handles personal information in the course of doing business and we take our responsibilities under the Privacy & Data Protection Act 2014 and the Health Records Act 2001 seriously.
How we collect, use and protect your personal information is set out in our Privacy Policy(PDF, 323KB). While the policy is available as a downloadable pdf, a hard copy can also be provided upon request.
If you have any enquiries about our privacy policy, how to access and correct your personal information or wish to make a complaint about council's handling of your personal or health information, please contact the Privacy Officer on 03 5358 8700. Ways in which to make contact easily with council are listed on our Contact Us page.
If you wish to find out more about how to make a privacy complaint directly to the Office of the Victorian Information Commissioner (independent regulator of privacy for state government agencies) or the Health Complaints Commissioner (for health information related complaints) the following contact details may help:
Office of the Victorian Information Commissioner Phone: 1300 006 842Email: enquiries@ovic.vic.gov.auPost: PO Box 24274 Melbourne 3001Online: Complaint Form
Victorian Health Complaints CommissionerPhone: 1300 582 113Online: https://hcc.gov.au