The Economic Impact Survey is for businesses to aid in assessing the far-reaching impacts of the 2024-25 Grampians Bushfire which has caused significant devastation across the region. If you own or operate a business in our region, please click on the link below to complete the survey.
Complete survey
Council is the key contact for support for Northern Grampians Shire residents affected by the Grampians bushfire. Please click the below link for more information about accessing support, including links to relief payments and mental health services.
Find out more
A phone call to the Rates Team is all it takes to let us know that you are experiencing difficulties and for us to assist you. All enquiries made are kept strictly confidential.
Having a payment plan is often an effective way to ease the burden. Northern Grampians Shire Council offers a range of options for ratepayers to set up a payment plan.
In cases of financial hardship, additional assistance can be provided in the form of a referral to a free independent financial counsellor.
Council has a Personal Financial Hardship Policy(PDF, 145KB) to assist those ratepayers in genuine financial distress. Further information regarding assistance available can be obtained from council’s rating department.
Ratepayers can use the form at the bottom of this page to make an application for financial hardship relief. Applicants will be encouraged to enter into a payment arrangement. A referral to an independent financial counsellor can be arranged if required.
Additionally, the owner(s) of rateable land may apply for a waiver or deferral in respect of the Fire Services Property Levy. The owner(s) of non-rateable residential land, which is leviable for the Fire Services Property Levy, can also apply for a waiver or deferral.
Further information regarding assistance available can be obtained from council's rating department.
Council rates application for financial hardship form >>